In some cases you may find yourself needing to announce to a caller that if they do not want to leave a message they can press a key to exit the voicemail box and try to talk to an operator.
How it works
The phone system has this setting in the voicemail settings of any user, it is called Operator Forward. When this option is configured any caller can press 0 during the voicemail greeting to be directed to a configured destination. No other options can be configured in a user voicemail box at this time.
Log into your user portal at https://interactive.tel/portal and follow these steps:
- Click on the Messages menu
- Click on the Settings tab
- Enter the destination extension or name in the Operator Forward field and click the auto-fill destination drop-down
- Click Save
This is all that is needed to complete this configuration. Now you can set up the voicemail greeting to announce to callers that they can press 0 in the mailbox to exit to the configured destination.