Purchasing & Renting

To purchase or rent any phone system equipment from TotalCX please submit a request to your sales representative, account manager, and/or customer success manager. If you need help finding who your account manager is, please reach out to the support team:

support@totalcx.com

Please provide your account manager with the following information:

• Business name
• Billing person name, phone number, and email address
• Shipping address
• Device model(s) and quantity
• Any shipping needs (e.g. overnight, 2-day, etc.)

Equipment purchase invoices are due upon receipt. 

Returns

Please reach out to our support team to generate a ticket:

support@totalcx.com

Be sure to include:

• Business name
• Quantity of devices being returned
• Device model(s)
• Device MACs

The TotalCX team will verify that the equipment is marked correctly for return and provide a shipping address and RMA (If needed) for the request.

Once shipped our accounting team will update the account and the ticket and close it out.