Star Code / Feature Code |
Feature Name |
Feature Description |
| *33 | Site Pickup | Answer a call that is ringing within the same site. |
| *34 | Site Department Pickup | Answer a call that is within the same department and site. |
| *35{ext} | Extension Pickup | Answer a Call that is ringing at another extension. |
| *36 | Domain Pickup | Answer a Call that is ringing within the same domain. |
| *37 | Department Pickup | Answer a Call that is ringing within the same department. |
| *38 | Self Pickup | Moves an active call to another device owned by the Same User. (Dial from the idle device to steal the active call). |
| *40{ext or number} | Activate Call Forward Busy | Activates call forward when busy destination. |
| *41 | Deactivate Call Forward Busy | Deactivates call forward when busy destination. |
| *42{ext or number} | Activate Call Forward Unanswered | Activates call forward no answer destination. |
| *43 | Deactivate Call Forward Unanswered | Deactivates call forward no answer destination. |
| *45 | Hot Desk Log In | Requires User Extension and voicemail PIN. |
| *46 | Hot Desk Log Out | Requires voicemail PIN of current logged in user. |
| *50{ext} | Auto Answer / Intercom | Extension must be 3, 4, or 5 digits |
| *66{number} | Route Off-Net | The outbound call is routed off of the local PBX telephony network. |
| *67{ext} | Dial Internal w/ Privacy | This feature dials an internal extension with an anonymous caller ID |
| *69 | Call Return | Redials/Re-calls your last inbound call. |
| *72{ext or number} | Activate Call Forwarding Always | Activates call forward always destination. |
| *73 | Deactivate Call Forwarding Always | Deactivates call forwarding always |
| *74 | Mid-Call Record Start | While on a call, this feature starts an ad-hoc recording. (Requires Permission) |
| *75 | Mid-Call Record Stop | While on a call, this feature stops an ad-hoc recording. (Requires Permission) |
| *76 | Mid-Call Record Pause | While on a call, this feature pauses an ad-hoc recording. (Requires Permission) |
| *77 | Mid-Call Record Resume | While on a call, this feature resumes a paused ad-hoc recording. (Requires Permission) |
| *78 | Activate Do Not Disturb | Activate Do Not Disturb |
| *79 | Deactivate Do Not Disturb | Deactivate Do Not Disturb |
| *8{ext} | Call Direct to Voicemail | Call or Transfer a call directly to voicemail (3 or 4 digit extension) - e.g. *8101 |
| *88 | Log In to Call Queue | Makes agent available for all queues the agent is a member of |
| *89 | Log Out of Call Queue | Make agent unavailable for all queues the agent is a member of |
| *96{ext} | Start Audio Monitoring | Begins monitoring audio on the dialed extension's current active call - Default monitoring mode is "Listen" |
| *97 | Listen | During audio monitoring, your audio is not heard by either party |
| *98 | Whisper | During audio monitoring, your audio is only heard by the local agent |
| *99 | Barge | During audio monitoring, your audio is heard by all parties |
| 5000 | Dial Voicemail (General) | User is prompted for extension and PIN to log into voicemail |
| 5001 | Dial Voicemail (Personal) | User is prompted for PIN of the extension they're dialing from to log into voicemail |
| 5003 | Require PIN to Dial Out | Request user's PIN then provides 2nd dial tone (useful for phones in public spaces) |
| Transfer+7[0-4][0-9] | Transfer to Call Park |
Transfer a call to a Call Park Queue in the 700-749 Range for Parking with Callback |
| *** | Dynamic Call Park |
Automatically selects a Call Parking queue in the 701-710 range and announces to agent |
TotalCX Phone System Feature Codes
