Wireless operators support different maximum file attachment sizes. Please see carrier
breakout below to review size restrictions.

AT&T:

• If the media is less than 1 MB, TotalCX's carrier services will PASS-ON to AT&T and no message resizing is done.
• If media is more than 1 MB and less than 3 MB, then TotalCX's carrier services will do message resizing
and then deliver the resized media/message to AT&T.
• If media is over 3 MB, then TotalCX's carrier services will drop the message.
• AT&T will accept media up to 1 MB.

Verizon:

• Verizon will accept media up to 1.7MB.
• If media over 1.7 MB will be dropped by the carrier relay
• No message resizing will be done by the carrier relay if destination is Verizon.

T-Mobile/Sprint:

• T-Mobile will accept media up to 3 MB.
• If media over 3 MB will be dropped in carrier transit.
• No message resizing will be done by the carrier relay if destination is T-Mobile or Sprint.

Supported File Types: