This article is intended for Office Manager scope users and above. You will need to apply certain overrides/configurations to the phone(s) in order to disable Auto Answer.
Unfortunately there is no way to turn off the feature completely from the phone. However, there are work-arounds.
Using this configuration will turn off the Auto Answer feature every time the device retrieves its provisioning from the server.
|It enables or disables auto answer a SIP call.
Note: The phone cannot automatically answer the incoming call during a call or while dialing even if
the auto answer is enabled.
1-Enabled, the phone can automatically answer an incoming call.
|Account > Basic > Auto Answer
|Color Screen Phones:
Menu > Features > Auto Answer > Line X > Auto Answer
Users may still navigate to the feature in the phone/webUI and enable it. Therefore you must also implement the following override:
It configures the delay time (in seconds) before the phone automatically answers an incoming call.
Integer from 1 to 4
Integer from 1 to 60
|Features > General Information > Auto Answer Delay
Setting this to the maximum of 60 will completely shut down the feature for the user as it will not automatically answer any calls before the 60 seconds expires.
Also, be aware that the phone system has an Auto Answer configuration in the Call Queues > Agents configuration: