In some cases there are custom dial translation rules that you would like to display when calling certain queues or users.
If the Callee has a directory enabled on their phone the Yealink device will prefer the directory information over the translated network signaling you are wanting to be displayed.
If this is the case then the following configurations will fix the issue depending on your phone brand.
Yealink
| Parameter |
phone_setting.call_display_name.mode
|
| Description | It specifies which display names to be used as the caller ID/callee ID for calls from/to contacts in the phone directory. Note: This parameter also affects the history records display. |
| Permitted Values |
0-Names matched to the entries in the following phone directories are displayed preferentially, the pri ority is as follows: Local Directory > Remote Phone Book > Broadsoft Network Directory > BroadCloud Buddies > LDAP Directory > Network signaling. 1-Names provided through network signaling are displayed preferentially. |
| Default | 0 |
e.g. :
phone_setting.call_display_name.mode="1"
Poly
| Parameter |
up.useDirectorynames |
| Description | It specifies which display names to be used as the caller ID/callee ID for calls from/to contacts in the phone directory. Note: This parameter also affects the history records display. |
| Permitted Values |
1 - The name field in the local contact directory is used as the caller ID for incoming Note: Outgoing calls and corporate directory entries are not matched 0 - Names provided through network signaling are used for caller ID. |
| Default | 1 |
e.g. :
up.useDirectoryNames="0"