Multi-factor authentication (MFA/2FA) is available on the Hosted Phone System. The option is not available by default, you will need to submit a ticket to the TotalCX support team if you need this feature.
You will also need to download the Google Authenticator app:
To set this up, first you need to log into the portal and navigate to your Profile.
Within your profile you'll see an option to "Set Up Google" in the Multi-Factor Authentication field.
By clicking on "Set Up Google" you'll be presented with a QR code.
- Open the Google Authenticator app and tap on Add a code, then select Scan a QR code
- Scan the QR code from your profile page
- The app will present to you a passcode to enter in the Passcode field
- Enter your current password
- Click Save
The next time you log into the portal you will be presented with the MFA window requesting a Security code, open your Google Authenticator app and enter the code you see for your TotalCX extension, click Submit.