*A reference guide is attached to this article.*

Phone System User Guide

Welcome Email

To create or reset your password or voicemail PIN on the phone system, you will need to receive an email with a link to create a new password. You can manually request this from the phone system portal login page. Once you receive the email:

• Click “Complete Setup” to create phone portal password and voicemail PIN.
• Bookmark the phone portal: https://interactive.tel

Placing a Call

• EXTERNAL: There is no need to dial 9 or 1 for outbound calls. Simply dial the number including the area code and press "Send", “Call”, “#”, or wait.
• 
  INTERNAL: Dial the extension and press "Send", “Call”, “#”, or wait. You may also search the directory and press “Call”.

Transferring Calls

Blind Transfer

• With the caller on the line, press “Transfer”.
• Dial the number or extension you wish to transfer to.
• Press “B Transfer”.

Warm (Attended) Transfer

• With the caller on the line, press “Transfer”.
• Dial the number or extension you wish to transfer to.
• Wait for the transfer party to answer
• After announcing the transfer, hang up or press “Transfer” to complete the transfer operation.
  • You may also press the conference key to bring all 3 parties together and then hang up to complete the transfer.

Transfer directly to voicemail

• With the caller on the line, press “Transfer”
• Enter *8 and the extension you wish to transfer to
• Press “B Transfer”

Hold

• With the caller on the line, press “Hold”.
  • This will place the caller on hold only on your extension (no other user will be able to retrieve it).
• To go back to the held party, press “Resume” or select the Line Key where the caller is held.

Park

• With the caller on the line press any of the available (green) park keys on the phone, e.g. Park 720.
  • If you do not have park keys on the phone or you are on the mobile app, you can park the caller dynamically by pressing *** with them on the phone, the system will then announce which parking space they've been transferred to. 
• The caller will leave your line and enter the parking spot; if you have parking keys it will turn red.
• You may then announce that a caller is waiting on park.
• To retrieve a call on park, press the flashing red park key or dial the park extension, e.g. 720.
• If the parked caller does not get answered in time it will ring back to the agent who parked the call.

Voicemail

To Create a Greeting:

• Press the voicemail key or dial 5001.
• Enter your PIN and press “#”.
• Press 6 to enter greetings menu.
• Press 1 to record a new greeting.
• Press 1 to create a new greeting in bin 1.
• Listen to the prompts.

Sample Greeting

Hello, this is __________.  I’m not available to take your call, but if you would leave your name, number, and a brief message, I will return your call as soon as possible.

To Retrieve Messages:

• Press the voicemail key or dial 5001.
• Enter your password and press “#”
• Press 1 for new messages or 2 for old messages.
• Listen to the prompts.

*You may also view or listen to your voicemail messages via the phone web portal*

To Send a Message

• Dial voicemail at 5001
• Press 3 for the send message menu.
• Listen to the prompts.

To Retrieve Messages From an External Line

• Dial your own direct number.
• When you hear your voicemail greeting press “*” Enter your passcode and press “#”
• Listen to the prompts.