This article is intended for use by Office Managers or Call Center Supervisors. As an Office Manager or Call Center Supervisor, you have a TotalCX User Profile that grants you administrative access to the phone system.
Go to https://interactive.tel/portal/ then select Call Center and locate the Agents box on bottom righthand side of web page.
When you hover your cursor over the Agent's (User) name, options will appear. Select the middle option labeled 'Queues'.
A small window will appear, displaying all the Call Queues that the User is associated with along with the Users status.