Info

Routing calls automatically based on time of day only requires a few steps to complete: 

• Build a Time Frame
• Build a Routing User
• Configure the Routing User
• Route the Phone Number

Build a Time Frame

1. Navigate to the Time Frames menu
2. Select your domain name in the Owner column
3. Select Add Time Frame
4. Give the Time Frame a Name
5. Select when to route calls (always, certain times of the week, certain days of the year), in our example: Days of the week and times 
6. Select the days you would like to have calls routed
7. Select the hours of the day when you would like to have calls routed
8. Select Save

e.g. if your business is open Monday through Friday from 9 am to 5pm, select only Monday through Friday and set the sliders to be from 9 am to 5pm. 

Build a Routing User

A routing user is a phone system user that is not necessarily assigned to any actual person. It is solely created to utilize the answering rules to route calls.

Actual phone system users will never need to use or even know about any of the routing users.

Phones/devices will never be assigned to routing users.

1. Navigate to Users
2. Click on Add User

Fill out the user details:

• Give the routing user a name and a unique Extension
• Enter an Email Address (required field but not used by the user)
• Set User's Scope to No Portal (VERY IMPORTANT)
• Uncheck Enable Voicemail and Add Phone Extension (VERY IMPORTANT)
• Set a Password and a PIN (required field, but you'll never need these)
• Click Add User

Configure the Routing User

1. Navigate to Users
2. Search for the newly created routing user
3. Click on the pencil edit button and select Answering Rules
4. Click Add Rule
5. Select your created time frame from the Time Frame drop-down menu
6. Select Always in the Call Forwarding rules
7. Enter the destination you'd like calls to go during the selected Time Frame
8. Click Save

Next: 

1. Select the pencil edit button for the Default Time Frame
2. Select Always in the Call Forwarding rules
3. Enter the destination you'd like calls to go during "off hours"
4. Click Save

Once complete you will have answering rules set up for the routing user. All calls directed to this user will utilize the rules created. 

In this example case, any calls routed to 3000 during business hours will be directed to the main auto attendant (8000). All calls outside of business hours will go to the main voicemail box (4010).

Route the Phone Number

1. Navigate to the Inventory menu
2. Select the number you want to route based on time of day
3. Select User in the Treatment drop-down
4. Enter the routing user as the destination in the User field
5. Click Save

At this point if any caller calls the configured number it will adhere the time of day routing rules that you have set up on the routing user.